SERVICE LEVEL AGREEMENT

Server Uptime

Server Uptime is the total time in a calendar month that a Atlantic City Web Hosting server is available through the Internet, provided that Client has established connectivity. Atlantic City Web Hosting takes responsibility for Server and Network availability within their network, however, we cannot be held liable for upstream problems, outside of our network. Our guarantee is that our Servers and Network will be available to clients free of Network Outages, that render 100% packet loss, 99.9% of each calendar month.

Network and Server Outages or Unscheduled Downtime

Network or Server Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in Service availability during which the Client is unable to access the services as described in the section titled "Server Uptime" above. A Network or Server Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in Atlantic City Web Hosting's Network as confirmed by Atlantic City Web Hosting. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.

Scheduled Downtime

Scheduled Downtime is any Atlantic City Web Hosting scheduled interruption of Services, for the purpose of network and server upgrades, or replacement of any equipment in order to provide for you better service. Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible although in emergency situations little advance warning may be given.

SLA Violation Credit

SLA Violation Credit occurs when our uptime guarantee is not met. Downtime is measured from the time the network is 100% unreachable, until service is once again restored. Credits are based on the following scale:

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